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Express shipping: 2–3 business days
Standard shipping: 5–7 business days

Returns are accepted within 7 business days after receiving your package on all products that are unopened, unused, unaltered, and not custom or rushed orders.

To start a return, please contact us via email Kendrasboutique12@gmail.com or our customer service number 501-221-6776 M-F 10am-4pm cst

To preserve the curl pattern and prevent tangling or excessive frizz, follow these steps when unraveling your deep wave or curly bundles:
    1.    Gently Remove the Elastic Bands or Net – Your bundles may arrive secured with an elastic band or net to maintain the curl pattern. Carefully remove them without pulling or disturbing the curls too much.
    2.    Avoid Running Fingers Through Immediately – Unlike straight hair, deep wave and curly bundles should not be finger-combed or brushed right away, as this can cause frizz and disrupt the curl pattern.
    3.    Shake the Bundle Lightly – Hold the bundle at the weft and give it a light shake to naturally loosen the curls without separating them too much.
    4.    Use a Wide-Tooth Comb (If Needed) – If you need to separate the curls slightly, use a wide-tooth comb starting from the ends and working your way up. Avoid combing through the entire bundle to maintain definition.
    5.    Apply a Moisturizing Mist – Lightly mist the hair with water or a curl-enhancing leave-in conditioner to keep the curls hydrated and bouncy. Avoid heavy oils or thick products that can weigh down the curls.
    6.    Let the Hair Settle Before Installation – If the curls appear compressed from packaging, allow the hair to settle naturally for a few hours or overnight before installing for the best results.
    7.    Maintain the Curl Pattern After Installation – To keep your curls looking fresh, use a curl-refreshing spray or mousse and scrunch the hair gently to revive the texture. Avoid excessive brushing or combing, as this can alter the curl pattern over time.

8. Use a diffuser blow dryer to dry your curls for the BEST curl results as it helps the curls keep their natural form.

By following these steps, you’ll keep your deep wave or curly bundles looking beautiful, defined, and long-lasting!

To keep your raw premium hair looking flawless and lasting for years, follow these essential care tips:
    •    Wash weekly or biweekly with a sulfate-free, moisturizing shampoo and conditioner to prevent buildup and keep the hair soft.
    •    Hydrate regularly using a light oil like argan oil or serum, especially if the hair has been colored or during warmer months to prevent dryness.
    •    Detangle gently with a wide-tooth comb, starting from the ends and working your way up.
    •    Air dry whenever possible and avoid excessive heat to maintain the natural texture.
    •    If using heat tools, always apply a heat protectant.
    •    Store your bundles or wigs in a satin bag or on a mannequin head when not in use.

With proper care, your raw hair will stay beautiful, soft, and manageable for years to come.

How to Properly Unravel Your Deep Wave or Curly Bundles

To preserve the curl pattern and prevent tangling or excessive frizz, follow these steps when unraveling your deep wave or curly bundles:
    1.    Gently Remove the Elastic Bands or Net – Your bundles may arrive secured with an elastic band or net to maintain the curl pattern. Carefully remove them without pulling or disturbing the curls too much.
    2.    Avoid Running Fingers Through Immediately – Unlike straight hair, deep wave and curly bundles should not be finger-combed or brushed right away, as this can cause frizz and disrupt the curl pattern.
    3.    Shake the Bundle Lightly – Hold the bundle at the weft and give it a light shake to naturally loosen the curls without separating them too much.
    4.    Use a Wide-Tooth Comb (If Needed) – If you need to separate the curls slightly, use a wide-tooth comb starting from the ends and working your way up. Avoid combing through the entire bundle to maintain definition.
    5.    Apply a Moisturizing Mist – Lightly mist the hair with water or a curl-enhancing leave-in conditioner to keep the curls hydrated and bouncy. Avoid heavy oils or thick products that can weigh down the curls.
    6.    Let the Hair Settle Before Installation – If the curls appear compressed from packaging, allow the hair to settle naturally for a few hours or overnight before installing for the best results.
    7.    Maintain the Curl Pattern After Installation – To keep your curls looking fresh, use a curl-refreshing spray or mousse and scrunch the hair gently to revive the texture. Avoid excessive brushing or combing, as this can alter the curl pattern over time.

By following these steps, you’ll keep your deep wave or curly bundles looking beautiful, defined, and long-lasting!

• Will Brazilian hair match the texture of African American hair?


Yes, because the hair is also ethnic it blends well with African American hair. See it here blended on a client:

 
• What does the term “wefted” mean?


Wefted hair is hair used for weaving. It is sewn or bonded (with special bonding glue) into a track/braid ready for the weaving process. A weft looks like a curtain or hair stitched together along the top.



• Can the weft be cut?


Yes. Our wefts are reinforced and made by a machine. They can be cut without unraveling. We do not suggest cutting our weft. 



• Does this hair shed?


Any hair that has been manufacture to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal. Minimum shedding meaning (the hair will be never have a noticeable or drastic decrease in its density or volume. However, proper maintenance is extremely important and advised.

 • How much hair do I need?


We suggest Length 14-16"Inches - You Need 2 bundles
 Or More, Lengths 18-24"Lengths You Need 3 bundles
 Or More, Lengths 26-30" You Need 4 bundles or More, and 
30"-Up"-5 bundles

 or More.

 •How much does each bundle weight?


Each bundle is weighted between 3-3.5oz.



 •Will each weft be the same length?

Our Raw Hair is first weighted 3-3.5oz in the raw form and hand sewed with a sewing machine to make the weft, so the wefts will be different between each bundle.

 • Does the hair appear natural?


Very! The wind could blow; someone could touch your hair, swim, sauna, and spa. It is incredible and the hair is as light as a feather, no one will even know you have hair extensions.


• Can I color this hair?


Yes, this is 100% Brazilian human hair that is not processed in any way. So you can color the hair, once hair is treated in any way, it is no longer Raw, and therefore we recommend that you color or process your Brazilian hair by a professional.



 •Is #613 Platinum Blonde Hair High Maintenance? 

Yes, Anytime you bleach hair to #613 Platinum Blonde that hair will be fragile and easier to break off due to the hair bonds being broken. Platinum Blonde Hair will require daily hydrating of Argan Oil and Washed Weekly with some Hydrating Shampoo and Conditioner. 

• What type of hair care products should I use?


Treat this hair like your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable. We recommend using a deep conditioner on your virgin hair once per week, but avoid using oil or heavy styling products.



• Do I have to do anything special in the morning?


We advise that you comb your hair every morning. Gently brush your hair from the ends towards your scalp. Starting from the ends keeps the pressure off the weft area and is a good way to maintain the longevity of the extensions.



• Do I have to do anything special at night?


You must NEVER sleep on wet hair. Sleeping on wet hair is known to matte hair that makes it very difficult to keep the hair the way you want. Just make sure your hair is completely dry before you go to sleep and you shouldn’t have anything to worry about. Rolling your hair in rods at night will maintain your curls and limit the amount of heat you have to use on your hair daily.

 • Is there maintenance involved with the up keep of this hair?


Yes schedule your re-attachment service appointments every 3-6 weeks.



• Can I go swimming?


You may go swimming in pools and hot tubs. We recommend braiding your hair or pulling it up into a ponytail before swimming to keep your hair from tangling. It is best to wash your hair right after swimming. Add a spray in conditioner after swimming.



• How often can I wash my hair?


As often as you like.



• How long does the hair last?


This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take good care of it and it will last longer. Depending on maintenance, hair will last 6 months to a year.



 ***Brazilian Hair is the most luxurious hair extension on the market. Each bundle can vary slightly in texture and wave pattern since it comes from different donors. NO two bundles are exactly the same.***

• Caring for Brazilian Hair is no different from caring for your natural hair. Our Brazilian Hair is the closest you will find to your natural hair.


Here are just a few tips on daily care to keep your hair weave looking healthy, manageable and re-usable.



• Styling Tools: It's very important to use a wide tooth or paddle back brush using gentle strokes, when washing and or styling the hair. Small tooth and retail combs can snag the hair which can cause unwanted shedding.



• Before Going to Bed: Gently brush hair to remove all tangles. Braid your hair into a couple of big braids, wrap your hair, or tie your hair into a ponytail or bun. Sleeping in a satin scarf is also beneficial.



• Washing Your Hair: Keeping your hair extension clean is very important to making them last longer. Before washing your hair extensions: Brush your hair and remove all tangles and knots. Then wet a small portion of hair at the time and use a good detangling shampoo, and a rich moisturizer. Distribute shampoo and conditioner evenly throughout the hair. Always wash my hair going in a downward motion. Apply a deep moisturizing conditioner to your extensions.
After washing and conditioning your hair, apply a good leave -in conditioning product, this always helps to keep your hair super soft and moist.


• Wavy & Curly Hair: If you have wavy or curly textured hair extensions and plan to wear the hair wavy or curly you need to apply a curl defining/curl control cream while the hair is wet. This way it will stop the hair from frizzing and lock in the wave or curl in the hair. 


You can basically do anything with it; curl, color, brush, comb, and flat iron it to any style just like your natural hair. If you are not familiar with coloring hair please take you extensions to a professional colorist!!!

Most Importantly Have Fun In Your Extensions, Because You Deserve It!